Return Policy
At Boutiquezora, we want you and your furry friends to be completely satisfied with every purchase. If for any reason you are not happy with your order, we’re here to make the return process simple and worry-free.
1. Eligibility for Returns
- Returns are accepted within 30 days from the date of delivery.
- Items must be unused, unwashed, and in their original packaging.
- For hygiene and safety reasons, certain items such as pet food, grooming products, or customized items cannot be returned unless they arrive damaged or defective.
2. How to Initiate a Return
To start a return, please contact our support team via email at [email protected] with your order number and a brief description of the issue.
Our team will guide you through the return steps and provide you with the return address and instructions.
3. Damaged or Incorrect Items
If you receive an incorrect or damaged item, please notify us within 7 days of receipt.
We will gladly arrange a replacement or refund after verifying the issue.
4. Refunds
- Once your return is received and inspected, we’ll send you an email to confirm your refund approval.
- Approved refunds will be processed within 5–10 business days, and the amount will be credited back to your original payment method.
5. Exchanges
If you wish to exchange a product for a different size or color, please contact us first. We’ll help you process the exchange quickly and easily.
6. Shipping Costs
- Original shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
7. Contact Us
If you have any questions about our return process, please don’t hesitate to reach out.
Email: [email protected]
